Privacy & Trust
Here's what you need to know about how we handle your data. No legal jargon, just transparency.
TL;DR
Grain SDK & Analytics Platform
Privacy-First by Design: Our analytics SDK is cookieless by default. We generate daily rotating session IDs until explicit user consent is granted. Three consent modes available: Cookieless (no storage), GDPR Strict Opt-in (explicit consent required), and GDPR Opt-out (track by default with opt-out option).
EU Data Storage: All analytics events sent to clientapis.grainql.com are stored exclusively in EU data centers (Frankfurt, Germany and Helsinki, Finland). Data never leaves the EU. Full GDPR compliance with 30-365 day configurable retention periods.
Data Minimization & IP Privacy: Query parameters automatically stripped from URLs to prevent PII leakage. IP addresses are never stored—only GeoIP location data (country/region). Optional IP masking removes the last octet before any processing.
You Own Your Data: Export, delete, or anonymize your analytics data anytime via our dashboard, API, or DSAR form. Complete audit logs for all data operations. Multi-tenant isolation ensures your data is architecturally separated from other customers.
Our Website & Dashboard
Analytics & Advertising: We use Google Tag Manager and Google Analytics to track website usage and optimize our marketing. Google Ads conversion tracking is enabled. You can opt out via your browser settings or Google's opt-out tool.
Authentication: Auth0 handles all authentication (email/password, Google, Facebook, X). We store your account information (name, email, preferences) in our EU database. Social logins are optional.
Payment Processing: Stripe processes all payments. We never see or store your payment card details—Stripe handles everything (PCI DSS Level 1 compliant).
AI Chat (Kai): Our AI assistant uses multiple providers (Groq, OpenAI, Google Cloud AI, Azure OpenAI). Kai does not see your raw analytics data—it uses tools to query aggregated metrics only (totals, breakdowns, trends). Your chat messages and query results are sent to the AI provider for response generation. We do not store chat history unless you explicitly save conversations in your dashboard.
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